Recently, the Yunnan Provincial Postal Administration held a collective interview with the heads of Yunnan Provincial Headquarters, including Zhongtong, Shentong, Yuantong, Yunda, and Jitu, aiming to further strengthen the unified management responsibility of express delivery enterprises at the Yunnan regional headquarters and resolutely rectify the outstanding problems of terminal service quality of rural express delivery.

"Rural express services are related to people's livelihood issues, and the quality of end-of-term service is still far from the expectations of the general public." During the interview, the Yunnan Provincial Postal Administration reported the outstanding problems of the quality of end-of-term service in rural express services in the province, analyzed their manifestations and causes, and required all enterprises to continuously improve their ideological understanding of the hazards of the outstanding problems of end-of-term service in rural express services and the importance of special rectification work, and resolutely prevent the occurrence of infringement of consumers' legitimate rights and interests. At the same time, we must adhere to problem-oriented approach, focus on the urgent and difficult problems of the people, further tighten and consolidate the unified management responsibilities of the headquarters, and take effective measures to promote the rectification of problems and improve service quality. In addition, we must strengthen organizational leadership, improve work mechanisms, adhere to targeted rectification and systematic treatment, and promote the continuous improvement of the terminal service capabilities and levels of rural express delivery through the combination of unblocking and blocking.

On March 15 this year, the "Part errand fee" reported by The Paper undercover, "Many township sites in Yuanjiang, Yunnan Province forcibly collecting 'running fees'" attracted widespread attention. The report disclosed that the problem of "secondary charge" for picking up items in the local area has been going on for many years. Because of the considerable benefits, consumers will be marked as "blacklist" by the site whenever they complain. They can receive the news in advance before the competent authorities crack down.

After the publication of the above report, the Yunnan Provincial Postal Administration responded that it attached great importance to it and had sent a working group to supervise it on the spot. Yuxi Postal Administration Bureau carried out its work in accordance with the law and regulations, and filed a case for investigation and punishment for illegal acts. At the same time, the province has deployed concentrated rectification of prominent problems.

The Paper noticed that on February 25, the State Post Bureau held a national postal market supervision meeting in Kunming, Yunnan. Among them, the meeting mentioned that it is necessary to continue to serve to reduce logistics costs in the whole society, strengthen the construction of rural express logistics systems, and resolutely curb "intra-roll" competition. During the inspection and investigation in Baoshan, the State Post Bureau's research team emphasized that we must take service as the core, resolutely crack down on illegal acts such as terminal illegal charges, and effectively safeguard the legitimate rights and interests of users.