Eight departments "clinch their fingers into fists" to strengthen the service management of online appointment delivery services for couriers and effectively safeguard the legitimate rights and interests of all parties

cctv.com2025-01-18

News from CCTV: Recently, eight departments including the Central Ministry of Social Work jointly issued measures to guide the strengthening of service management for couriers and online delivery personnel, promote the establishment of harmonious labor relations, and effectively safeguard the legality of all parties. rights and interests.

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Measures are proposed to promote the construction of friendly scenes, promote the optimization of distribution environments such as residential communities, shopping malls, and buildings, strengthen care for couriers and online delivery personnel, and help solve urgent, difficult and anxious problems such as door entry, parking, dining, and career development.

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Urge platform companies to fulfill their responsibilities, guide key online delivery platform companies to dynamically optimize and adjust algorithm rules, and use mainstream value orientation to control algorithms; guide express delivery companies and online delivery platform companies to regularly discuss important matters such as institutional rules and algorithms involving labor rights and interests. Carry out consultation and coordination on a regular basis to safeguard the legitimate rights and interests of couriers and online delivery personnel. It is necessary to strengthen industry management and business supervision, urge relevant enterprises to standardize business behaviors, improve employment management systems, establish and improve industry standards, industry guidelines and self-discipline management systems, and create a safe, civilized and harmonious working environment. Accelerate the party organization and work coverage of express delivery companies and online delivery platform companies, organize and hold professional skills competitions, widely publicize the advanced deeds of couriers and online delivery personnel, strengthen organizational cohesion, incentive and guidance, and strengthen professional identity and social identity.

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