CCTV News: @Spring Airlines posted a post on January 14 that the company noticed that some key information was incomplete in the article "A tour group in Anhui requested to withdraw more than a month to go to Thailand."

1. After investigation, a travel agency, an Anhui travel agency, a team ticket distributor, had clearly informed the tourists of "temporary team tickets, no refunds or changes in signs" before the tourists paid, and attached the corresponding graphic basis. After the tourists approve it, they will pay the corresponding amount to a travel agency in Anhui.

2. If a passenger requests to withdraw from the group, it is recommended that the two parties handle the matter properly in accordance with the agreement.

3. The seat contract signed between our company and the travel agency. After the system applies and payment of funds, the contract between the two parties is established. Changes, refunds, and changes of passengers attached to the corresponding team's air ticket seats are agreed by both the travel agency and the passenger. Regarding the ticket changes and refund requirements for team passengers, Spring Airlines has prompted on its official website "Please contact the original ticket issuance channel."

4. We are also paying close attention to the recent trends in Thailand's travel market and paying attention to the protection of passenger rights and interests. Currently, individual passenger tickets purchased from our company can be voluntarily refunded or changed according to the passenger booking contract.